Returns Policy

1. ORDER CANCELLATION POLICY

Upon placing an order, your credit/debit card will be charged immediately. Due to the high volume of orders we manage on a daily basis, cancellations are not possible once your order has been submitted. We encourage you to carefully review your order before finalizing your order.

2. UNWANTED ITEM RETURNS AND HEALTH & SAFETY

1. For health and safety reasons, we cannot accept returns for items that have been opened, even to just pull it out to look at. Once a package has been opened, we have to assume that it poses a health & safety risk having possibly come in contact with skin and/or bodily fluids (such as sweat, dirt from your hands, saliva, semen, blood, urine, etc.). As such, the item is considered used and cannot not be resold by law. Do not attempt to return an item as described above because you will not receive a refund or store credit.
2. If your item is eligible for return, it must be in its original, unopened packaging and untouched or unused condition. You may return it within 30 days provided that you have notified us within 5 days of receipt.

3. HOW TO ARRANGE YOUR RETURNS AND EXCHANGE

To initiate a return or exchange contact us via email at contact@monsterdildos.net with “REQUEST FOR RETURN” in the subject line to request an RMA (Returned Materials Authorization). For faster service, please have the following information available: customer name, order number, item (SKU) number, and nature of the return.

You will then be supplied with an RMA number allowing the return. ALL RETURNS MUST HAVE AN APPROVED RMA NUMBER. Upon receipt of your returned good(s), the product and its packaging will first be inspected to validate that the packaging has not been opened and remains in its original condition when shipped to you on your order.

Assuming it meets this initial inspection criteria, our Customer Service Representative will provide store credit for the price paid for the product(s) minus shipping expense and a 25% disposal fee.

If you do choose to return an item, you will be responsible for shipping charges to monsterdildos.net. We strongly recommend that you fully ensure your return shipment in case it is lost or damaged by the carrier. We also recommend the carrier you choose is able to provide proof of delivery for your protection.

PLEASE NOTE: ALL RETURNS MUST HAVE THE RMA NUMBER WRITTEN ON THE BOX.

All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, and other accessories and documentation provided by the manufacturer.

Our Customer Service Department will notify you by email once your return has arrived to our warehouse and has been processed by our Returns Department.

Store credit will be provided when the item returns and has been processed by our Returns Department, minus the 25% disposal fee.

ALL UNAPPROVED RETURNS WILL ALSO BE SUBJECT TO A 25% DISPOSAL FEE.

DO NOT SEND ANYTHING BACK TO US UNTIL YOU ARE ADVISED TO DO SO BY CUSTOMER SERVICE SO THAT IT WILL BE SENT TO THE PROPER LOCATION IN ORDER TO PROCESS YOUR RETURN OR EXCHANGE PROPERLY.

4. DEFECTIVE ITEM EXCHANGES

While we strive hard at quality control, there is a small chance that your purchase might have been damaged in transit or is now defective. If the defect was caused in transit (usually evidenced by an open or damaged exterior of the shipping box), you should take several photos of the shipping box and then submit a claim with the carrier, copying us so we have a record of the incident before submitting a request for exchange to us.

Upon opening the outer shipping box that looks fine and in tack, you notice a defective item, you may return it within 30 days of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item or will provide store credit for the price paid for the product.

If a replacement is desired, the defective item will be replaced once the defect is validated. The Company reserves the option of having the item returned for validation. Our Customer Service Representatives will help guide you through this process.

To initiate an exchange or store credit contact us via email at contact@monsterdildos.net with “DEFECTIVE REQUEST FOR RETURN” in the subject line to request an RMA (Returned Materials Authorization). For faster service, please have the following information available: customer name, order number, item (SKU) number, and documentation of the defect.

You will then be supplied with an RMA number allowing the return.

ALL RETURNS MUST HAVE AN APPROVED RMA NUMBER.

PLEASE NOTE: ALL RETURNS MUST HAVE THE RMA NUMBER WRITTEN ON THE BOX.

Defective item replacement: monsterdildos.net will cover the shipping cost of the replacement item back to you.

Defective item credit: store credit for defective items will include the product cost and the original shipping charge upon proof of defect.

DO NOT SEND ANYTHING BACK TO US UNTIL YOU ARE ADVISED TO DO SO BY CUSTOMER SERVICE SO THAT IT WILL BE SENT TO THE PROPER LOCATION IN ORDER TO PROCESS YOUR DEFECTIVE ITEM EXCHANGE PROPERLY.